Chatbotfor+DigitalAirports

A generative AI virtual assistant trained with your airport’s knowledge base to answer questions about flights, services, and shops — making every interaction more accessible and personalized.

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Features

Smart service, exceptional experience

The +Intelligent Chatbot is a generative AI virtual assistant integrated with Airport+, answering questions about flights, services, shops, and the entire passenger journey in natural language.

Flight lookup

Real-time flight information, status, gate, and schedules, with automatic notifications in case of changes.

Intelligent FAQ

AI that understands passenger questions and responds accurately using the airport’s knowledge base.

Customer Service & Surveys

Collects feedback, complaints, and suggestions, generating real-time data for your team.

Shops & Services

Menus, opening hours, and the exact location of every establishment.

Human Handoff

When needed, the chatbot transfers the conversation to a human agent.

Wayfinding

Interactive map that guides passengers to gates, shops, restaurants, and services with optimized routes and walking-time estimates.

Operations

Smarter decisions with real-time data

Every interaction generates valuable insights about passenger behavior and needs.

Operational Performance

Interaction volume, automatic resolution rate, average response time, and peak hours to intelligently size your team and reduce costs.

Behavior and Intent

Questions, intents, and navigation patterns reveal real needs, allowing you to anticipate demand and personalize services.

Passenger Satisfaction & Experience

CSAT, feedback, and sentiment analysis help identify issues and continuously improve the passenger experience.

Differentials

Smarter Features

Advanced AI that learns, adapts, and integrates fully with your airport’s systems and channels.

Natural AI conversation

Understands and responds in natural language, providing a smooth and humanized experience.

Multilingual support

Serves passengers in more than 10 languages, ensuring effective communication with travelers worldwide.

Intelligent personalization

Learns from each interaction and offers personalized recommendations based on preferences.

Multiplatform access

Works on website, app, kiosks, WhatsApp, and via API — ensuring presence across all airport communication channels.

Full integration

Connects with flight systems, APIs, and existing dashboards, centralizing all information.

Instant responses

Available 24/7 with response times under 2 seconds, eliminating queues and wait times.

Results

Proven results in major Brazilian airports

ANA, the virtual assistant of Salvador Airport

Strelo led the digital transformation at Salvador Airport, helping design and build ANA, the first airport chatbot in Brazil.

Transform your airport’s passenger experience

Schedule a demo and discover how the +Intelligent Chatbot can revolutionize service in your airport.